Accessibility

Last Updated: December 9, 2020

This accessibility statement (“Statement”) applies to Springboard Hospitality, its subsidiaries and all of the hotels within the Springboard Hospitality Portfolio of Brands1 (collectively, "Springboard Hospitality," "we," or "us"). At Springboard Hospitality, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that accessibility for all is an important issue.

The Springboard Hospitality Portfolio includes, Airtel Plaza Hotel, Banyan Harbor Resort, Best Western Orlando Gateway Hotel, Best Western Plus at Lake Powell, Best Western Sonoma Winegrower's Inn, Carriage House Las Vegas, Chamberlain West Hollywood, The Getaway, Grafton on Sunset, Harbor Court Hotel, The Hideaway, Hotel Renew, Hotel Winters, Jackson Hole Lodge, Montrose West Hollywood, Le Parc Suite Hotel, Marin Suites Hotel, Maui Beach Hotel, Ohia Waikki, Pacific Monarch Hotel, Plantation Hale Suites, River's Edge Hotel & Spa, Royal Grove Waikiki, Studio City Court Yard, Super 8 Tempe, Virginian Lodge, Volcano House, White Sands Hotel, Hilton Garden Inn Denver Airport, Hilton St. Louis Frontenac, SFO Airport Hotel El Rancho Inn Signature Collection, Sedona Rouge Hotel & Spa.

Springboard Hospitality strives to maintain compliance with the World Wide Web's Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

• *We have built our website using standard-compliant HTML and CSS
• *We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive *technology/screen readers.
• *We have provided consistent navigation across the website
• *We have ensured that images have alternative texts and descriptive links.

In addition, we offer rooms with accessibility features, which may be booked through springboardhospitality.com and any of our portfolio of hotels brand websites. 

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at ada@olshotels.com or phone us at 818-905-9280. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

For direct questions regarding ADA facilities at the Airtel Plaza Hotel, please contact us at info@airtelplaza.com or phone us at 818.997.7676

For Your Accessibility Needs, The Following Features Are Available:

• Accessible
• Accessible Rooms
• Accessible business center
• Accessible concierge desk
• Accessible exercise facility
• Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width
• Accessible hotel restaurant
• Accessible parking spaces for cars in the self-parking facility
• Accessible public entrance
• Accessible registration desk
• Accessible route from the accessible public entrance to the accessible guestrooms
• Accessible route from the accessible public entrance to the registration area
• Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area
• Accessible route from the hotel’s accessible public entrance to at least one restaurant
• Accessible route from the hotel’s accessible public entrance to the business center
• Accessible route from the hotel’s accessible public entrance to the exercise facilities
• Accessible route from the hotel’s accessible public entrance to the swimming pool
• Accessible swimming pool
• Accessible transportation with advance notice
• Assistive listening devices for meetings upon request
• Closed captioning on televisions or closed captioning decoders
• Service support animals welcome
• TTY for guest use
• Van-accessible parking in the self-parking facility

The Following Features Are Not Available:

• Valet only parking